Call Us: (919) 740-7481

Our Values

Our Values, Philosophy and Methods

Mission Statement

Bull City Pet Sitting stands for quality, trust, and leadership. We offer quality services that consumers expect of a world-class pet care and dog walking service, combined with the knowledge and consideration of a certified positive dog trainer. We achieve the highest quality of service by providing personalized pet care, while providing excellent client service and peace of mind to every BCPS customer.

Our Methods

First and foremost, Bull City Pet Sitting is dedicated to science-based, positive dog training and bonding practices. We provide services without fear, discomfort, and the use of aversive tools. We’ve pledged to help clients learn about the benefits of fear free and reward based training. Starting with the simplest of tools, your dog’s collar. We’re so passionate about this, we’ll loan you a front-attachment Easy Walk harness, help you adjust it to your dog and give you some leash walking tips. If you love it, you can buy it for cheap. No judgments, just positive reinforcement.

Relationships Built on Science and Force Free Behavior

BCPS owner, Jennifer Thornburg, has completed the CATCH Canine Trainer’s Academy program and is a certified professional dog trainer (CPDT-KA). She also apprenticed under Jane Marshall at Cheery Dogs and enthusiastically shares her knowledge with the entire BCPS team. Our clients benefit from our advanced skills and feel fortunate partnering with us as more than just dog walkers or cat sitters. Putting our training into practice with your pets elevates all of our benefits. Dog and cat sitting is constantly exciting for us and your pets! And who knows, maybe Fido will learn some loose-leash walking skills while we’re at it.
If you’re unfamiliar with positive reinforcement dog training, please take a moment to review this wonderful article from the Humane Society.

“Positive reinforcement training uses praise and/or treats to reward your dog for doing something you want him to do. Because the reward makes him more likely to repeat the behavior, positive reinforcement is one of your most powerful tools for shaping or changing your dog’s behavior. Read more here…

We’re proud members of the Pet Professional Guild and we believe in NO PAIN, NO FEAR. We prefer to avoid the use of choke chains, prong collars, shock collars or any other pain or fear based methods of working with your dog (or cat!). Martingale collars, harnesses, flat buckle harnesses, and properly fitted head collars are acceptable.

Our Commitment to You

Safe and Secure

At BCPS, our mission is to provide our clients with the most trustworthy and accountable in-home pet care experience ever. EVER. We, know that’s a big word, and so is our commitment.  Our policies are heavily centered around pet safety and home security, this means your pets will stay happy, healthy, well exercised, you’ll have the peace of mind to enjoy your time away from home. BCPS is licensed, insured and bonded.

Convenience

Our goal is to establish standards of pet care services that enhance the lives of pets and their owners, and that starts with convenience. Through our online portal, we offer constant communication accessible 24/7 on your tablet, computer, or smartphone. Scheduling is just as easy. Just a few clicks on the portal & you’ve scheduled, confirmed, and invoiced your pet services. And payment is easy through our online payment portal!

Advocacy

We are committed to advocating for defined standards in the pet care Industry that ensure the emotional, physical and environmental well being of companion animals. We are dedicated to educating the public on the benefits of force-free methods to be used in all aspects of animal care. Thus extends to our pledge to protect our community from abusive and predatory service providers. 

Our Values

Reliability Our commitment ensures that both you and your pet can trust in our ability to provide the best care. You can trust that our services will be professionally conducted with the utmost finality of your requests. Your pet is in good, competent hands.

Integrity You and your pet’s needs are our top priorities. Your pet is a member of your family, and we pledge to treat your pet as a member of our own.

Excellence It is not enough to merely meet expectations. We strive to exceed standards with the quality of service we provide.

Humanity Giving back is essential to life, love and growth. We are proactive in our communities, volunteer and support the voiceless and homeless pets. Our Bull City Pet Sitting guarantee is a cornerstone to our mission statement. We take our careers seriously.

Dedication This is much more than a business to us. Taking care of pets is our life’s passion. Not only will you take notice of the excellent and professional service we provide, but also the care and love we put into our work every day.

Ethics

  • Respect all humans and animals, regardless of their race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability, genetic information, military service, or breed
  • Never compromise quality, passion, education
  • Mutual respect built on knowledge, compassion, and kindness
  • We adhere to the Least Invasive Minimally Aversive (LIMA) approach to pet care
  • Care and respect the public and the environment at all times
  • Pay due care and attention towards the dogs at all times
  • Use only kindness in caring for your pets
  • Clean up after the animals in our care and respect the environment in which we are walking
  • We never share or sell any private, personal or confidential information about their clients
  • WE SHALL NEVER falsify any services or credentials
  • WE SHALL NEVER falsify reviews or compromise our customer’s trust
  • We promise to never take ourselves too seriously despite using “WE SHALL NEVER” in all caps… twice. Three times if you count this sentence.  But that is some serious stuff.